| ORDERING INFO
OUR DISPATCH UNIT WILL BE CLOSED FROM DECEMBER 23rd THROUGH TO DECEMBER 26th INC WITH NO ORDERS DISPATCHED OVER THIS PERIOD STANDARD DELIVERY SERVICE VIA ROYAL MAIL WILL RESUME ON DECEMBER 27th, 28th & 29th. NEXT WORKING DAY DELIVERY OPTION WILL BE AVAILABLE ON DECEMBER 27th & 28th ONLY.
DELIVERYUK - Standard delivery £4.95 - Orders generally delivered within 2-3 working days for mainland UK. We use Royal Mail Tracked 1st class delivery service which will require a signature upon receipt. We are pleased to offer FREE delivery on UK orders over £50 UK - Express delivery £9.95 - UK orders received before 14:00hrs will be delivered next working day. Orders received after 14:00hrs will be delivered within 2 working days. (This excludes orders placed over public or bank holidays). Please note that orders placed by 1400hrs on Friday are guaranteed for delivery on Monday. Orders placed after 1400hrs are guaranteed for delivery on Tuesday. As we use Royal Mail Tracked Express Next-Working Day guaranteed delivery service a signature is required upon receipt. Please note the company reserves the right to place an extra charge for delivery if the weight of the total order is excessive. Customers will be contacted with details of any extra charges prior to dispatching goods for approval. OVERSEAS DELIVERYEU Countries £10.95 We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt. Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas Please kindly note that International deliveries may take a little longer due to customs clearance procedures imposed by individual countries - Please kindly take this into consideration when ordering. Worldwide £17.50We use Royal Mail International Tracked 1st class delivery service which will require a signature upon receipt. Cottonreal Limited is not responsible for any local import and customs duties payable for goods delivered overseas. Please kindly note that International deliveries may take a little longer due to customs clearance procedures imposed by individual countries - Please kindly take this into consideration when ordering. SIZING
REFUNDS, RETURNS & EXCHANGEUK CustomersWe are happy for you to return for refund or exchange any items with which you are not satisfied. This is subject to the return of your purchase in it's original condition and packaging within 14 days of receipt along with a completed RETURNS AND EXCHANGE DOCUMENT . Send your parcel to Cottonreal Limited, CR-RTS Dept, 699 Gladstone Court, Havelock Terrace, Battersea, London SW8 4AT. United Kingdom. Please note that the refund will be credited back to the account which was used when you made your purchase. We are not able to refund any returns postage charges and recommend you obtain proof of posting certificate from the post office in case the parcel is lost/misplaced in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights). No postage fees will be applied on items that are returned to us for exchange and re-dispatch. Should you wish to exchange/return any items please use following link to download RETURNS AND EXCHANGE DOCUMENT
International Customers (Europe/Worldwide) Please note at this time we cannot offer an exchange option for any orders delivered outside of the UK. Should you wish to return an item for refund, please send this via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Send your parcel to Cottonreal Limited, CR-RTS Dept, 699 Gladstone Court, Havelock Terrace, Battersea, London SW8 4AT. United Kingdom.
Should you wish to return any items please use following link to download RETURNS DOCUMENT FESTIVE ORDERS & DELIVERIESWe are pleased to advise that over the festive period our returns policy will change as we appreciate our customers may wish to start their shopping early and may require additional time to exchange or return items.Our extended Festive Season refund period will operate from November 20th until January 15th. All other refund terms & conditions will apply. Last posting date for Christmas via Royal Mail 1st Class Signed For service will be December 19th for orders placed by 1400hrs Last posting date for Christmas via Royal Mail Next Working Day Express Delivery Service will be December 21st for orders placed by 1400hrs The above postal dates are for UK deliveries only CUSTOMER SERVICESIf you need to contact customer services please email us at customerservice@cottonreal.com - we will respond to your enquiry within 48 hours. Alternatively you may contact us on 07435 997331 - within the UK Monday - Friday 0900-1730hrs From overseas +44 7435 997331 - Monday - Friday 0900-1730hrs
GENERALVery occasionally it may be necessary for us to vary the designs of our delicate quipure laces. We can assure you any replacement will be similar in size, style and quality to those shown on the website. SECURITYOur secure sockets layer (SSL) encryption uses 128 bit which is the highest level possible. All transactional information is encrypted to ensure it is not tampered with and stored on HSBC secure server. PRIVACY POLICYWe are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998.
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